Privacy declaration

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The Netherlands or Belgium

Our vision on Privacy

Neele-Vat Logistics respects your privacy. We appreciate the trust you vest in us and ensure that the personal data you provide us are treated confidential. The data requested on our website, such as e-mail addresses, will solely be used for our provision of services.

We use your personal data in order to process your question or request as expeditiously as possible. This data will exclusively be used with your permission. Neele-Vat Logistics will never sell your personal data and shall provide them solely to third-parties directly involved in the provision of services. Our employees and any third-party we engage are obligated to respect the confidential nature of your personal data.

What constitutes “Personal Data”?

Pursuant to the General Data Protection Regulation (hereinafter “GDPR”), personal data is defined as: “any information relating to an identified or identifiable natural person”. As such this includes, amongst others, your name, phone number or e-mail address. Similarly, the IP-number of your computer or device constitutes personal data as well. Whenever you are in contact with us you will inevitably share personal data with us.

What personal data do we process?

Neele-Vat Logistics offers a wide scope of services. In order to provide the best possible service we use several tools which collect, store and process personal data. Please find the different categories of personal data we acquire below:

Who you are
Name, address and e-mail address of your company or foundation. Pursuantly, the names and roles of contacts or representatives of your company are acquired and stored.

Tracking
We want to know whether the content on our website meets the needs of its guests. Trackingscripts are loaded through Google Tag Manager. This tool complies with the provisions of the GDPR.

Google Analytics
Google Analytics uses cookies to analyze how website visitors use the website. This data is kept anonymous and the tool complies with the guidelines from the AVG. This means that we have signed a processing agreement with google. It states that we have disabled the “share data” option and that we do not use other Google services in combination with the Google Analytics cookies.

LinkedIn Insights
The LinkedIn Insight-tag is a JavaScript-code which we have added to our website in order to facilitate in depth campaign analysis and help us attain valuable insight regarding our website’s visitors. We utilize LinkedIn’s Linked Insight-tag to monitor conversions, retarget website guests and gain additional insight on members who are interactively engage with our LinkedIn-ads. Please consult your LinkedIn settings, should you wish to deactivate LinkedIn’s cookies. For further information we refer you to LinkedIn’s Cookie Policy.

LinkedIn’s Insight-tag facilitates the collection of metadata. This includes IP-address, time stamp, and multiple actions such as page-views. All data is coded. The LinkedIn-browser-cookie is stored within the browser of the guest until deleted or expired. The tag expires six months from the last date the guest’s browser has loaded it.

Chat
For the chat service we work together with LiveChat Service (https://livechatservice.nl/). They use software LiveChat Inc. software (https://www.livechatinc.com/). Both companies maintain their own privacy policy, subject to the GDPR.

Storage of Data
The website’s forms are used to inform the contact persons of the Business Lines by e-mail of contact requests. In order to prevent any loss of contact requests due to issues with the e-mail(server), a back-up of the data is maintained in the website’s database. This data is deleted after 90 days.

Cookies
Neele-Vat Logistics uses cookies to run our website, provide our online services, and collect the necessary data. Cookies enable us to save your preferences and settings and offer you ads based on your interests. Cookies also enable you to log in. Additionally, cookies help to combat fraud and allow us to monitor the performance of our website and online services.

For what purpose do we use your data?

Optimizing our services can only be done if we know our clients well. Consequently, we ask for and process personal data. Using such personal data enables us to:

Improve and Innovate
Neele-Vat Logistics aspires for a better, faster and more personalised service and tries to be at the forefront at all times. We make use of your personal data to personalise our services by combining personal data and analysing it. Such analysis provide us new ideas and better solutions. This improves the services we can provide you as customer.

Marketing activities
We like to inform you by e-mail, newsletters and personalised ads, both on our website as well as third-party websites and social media.

With whom do we share your personal data?

We do not share your personal data with any third-party, unless we are (legally) obligated to do so. Subject to statutory provisions law enforcement and tax authorities may require us to provide them personal data. Additionally, under certain circumstances, a court judge may obligate us to share certain personal data with a third-party. Finally, we may have to share your personal data with third-parties on the basis of an agreement.

This is how we take care of your personal data

We spend a lot of time and money to ensure the security of our systems which includes your personal data. Acces to our systems can only be obtained through the use of an username and password combined with a RSA token. We also have a personal data breach procedure this means that we register any data leaks and, if necessary, report this leak to the authority in the Netherlands in charge of the GDPR compliance. If necessary we will also inform the person concerned.

Your rights concerning your personal data

The GDPR provides you certain rights concerning your personal data. Below you will find your rights and how you can exercise these rights.

The right to have access to your personal data
If you want to have access to your personal data you can request a copy of the personal data we have collected by sending an e-mail to privacy@neelevat.com

The right to correct, replete or delete
If you want to correct, replete or delete your personal data you can contact our SHEQ- department. privacy@neelevat.com

Neele-Vat Logistics B.V.
Attn: Nanno Kremer-Hovinga
Bierbrouwerstraat 2
3194 AP Hoogvliet
E-mail: privacy@neelevat.com

You will receive a response within 4 weeks.

About this Privacy Statement

The possibilities concerning data become greater and greater. Due to this fact, the regulations concerning data are always changing. We are currently incorporating the GDPR, yet more change is imminent, our privacy statement is therefore never completely finished. We keep in touch with our clients and interest groups to ensure our policy is always up-to-date.

This version was written on 11-05-2018. The most recent version can be found at www.neelevat.com. www.neelevat.com

Questions about privacy?

f you have any privacy related questions after reading this statement, please don’t hesitate to send an e-mail to our SHEQ- team : privacy@neelevat.com

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